Terms & Conditions

Important

In order to avoid the purchaser extra handling costs please make sure the recipient’s full name, apartment, suite or condominium number is included.  This will help the delivery to be made on time and to the correct individual.  If a basket is returned due to an incorrect address, please note that a 20% handling fee along with additional shipping charges will be charged and our satisfaction guarantee is voided.  For this reason, it is imperative that you double check the recipients address and contact information.

Return Policy

Please note that all Baskets are personally inspected prior to shipping, if for some reason your basket is not received intact please contact us right away and a claim can be made, a refund will be issued once the basket has been returned to us and inspected by our product team.  Please note that such incident MUST be reported within 4 days of receiving the shipment.

All returns will be issued an authorization number, in order to get such authorization you must contact sales@kairosbaskets.com.  Please note that in order to receive a FULL refund of the purchase price only the basket must be in its original packaging without being tempered with and returned to our facility within a week of the date received.  All return shipping costs will be your responsibility and no shipping cost is refunded.  Once the basket has been received the basket will be inspected and depending on the basket condition a refund will be issued.  Please be advised that a 25% re-stocking fee will also be charged, which will be automatically deducted from the return.  The return will be made to the original credit card used to make the purchase.  An e-mail confirmation will be sent to you notifying you that such credit has been given.

Ensuring your satisfaction

In order to avoid the purchaser extra handling costs please make sure the recipient’s full name, apartment, suite or condominium number is included.  This will help the delivery to be made on time and to the correct individual.  If a basket is returned due to an incorrect address, please note that a 20% handling fee along with additional shipping charges will be charged and our satisfaction guarantee is voided.  For this reason, it is imperative that you double check the recipients address and contact information.

Cancellation Policy

Here at Kairos Baskets & Gifts we know how important it is for people to get their baskets on time, for this reason all orders are promptly taken and put into production.  If for some reason you wish to cancel your order, please notify us within 5 hours of placing your order and no cancellation fee will be charged; however, if the cancelation is made after that time a 15% handling fee will be non-refunded.  In cases where the cancelation is made after the gift has left our facility no refund will be made, and the shipping charges will apply.

Substitution Policy  

In order to ensure that your gift is received when requested and avoid any unpleasant delays on our behalf Kairos Baskets & Gifts reserves the right to substitute an item of equal or greater value without compromising the design and message you intended to send.

Security & Privacy Policy

Kairos Baskets & Gifts takes theft very seriously and for this reason we ask our customers to feel safe and protected when making a purchase.  All our customer information is safely stored and retained, no information is EVER shared, and information is only used for the purpose to provide you the BEST service possible.  Our web site is password protected to ensure you the most privacy and security.

Review Policy

YOU’RE EVALUATING 

We would appreciate hearing about your product usage experiences. Consider the product’s look, content, quality, and intended use. Please refrain from using vulgar language, disclosing sensitive information, or mentioning other stores in your review. By submitting your review, you agree to the terms and conditions of Kairos Gift Baskets and Flowers.

Kairos Gift Baskets and Flowers reserves the right not to submit your review if it has anything to do with any of the following:

  • Misleading or false information

  • Terminology that should not be used in public, such as profanity or phrases that are discriminating.

  • Negative or rude comments about other reviews or review writers. 

  • Spam, any mentions of your personal information, or referrals to other products or websites.

Terms & Conditions: You represent that you alone are the material’s sole author and owner by uploading a review or other content to kairosbaskets.com. At least 18 years of age is required. Any and all content that is given to Kairos Gift Baskets and Flowers may be used by them. Any content on Kairos Gift Baskets and Flowers website may be changed, trimmed, or removed at any moment. Kairos Gift Baskets and Flowers does not guarantee that any submitted content will be edited or removed, therefore you shouldn’t rely on them to do so.

In addition, Kairos Gift Baskets and Flowers has the right to reject any entry for publication for any reason and to remove any entry at any time. You give Kairos Gift Baskets and Flowers and its third-party service providers permission to contact you via email on the progress of your review and other organizational requirements by submitting your email address with your rating and assessment. You grant Kairos Gift Baskets and Flowers a perpetual, irrevocable, royalty-free, transferable right and license to use, reproduce, modify, fully delete, publicly release, transmit, adapt, translate, publish, publicly perform, publicly display, and make derivative works of any information you submit.

Estimated Shipping Times

  • Nunavut 4-5 days
  • New Brunswick 2-3 days
  • Saskatchewan 3-4 days
  • Nova Scotia 2-3 days
  • Quebec 2-3 days
  • Manitoba 2-3 days
  • British Columbia 5-7 days
  • Newfoundland & Labrador 4-5 days
  • Prince Edward Island 2-3 days
  • Northwest Territories 3-4 days
  • Ontario 2-3 days
  • Alberta 4-5 days
  • USA 5-7 days

Please add 3 -7 days when shipping to remote destinations.